Privacy Policy
skinsvault.net
Effective Date: November 27, 2025
This Privacy Policy explains how skinsvault.net (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you access our website (the “Website”) and use our services, including the purchase, sale, or delivery of in-game items.
By using the Website, you confirm that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is:
AURAVAULT LTD
Company No. 16652533
5 Merchant Square London, England, W2 1AY
United Kingdom
Email: info@skinsvault.net
2. Information We Collect
We may collect and process the following categories of personal data:
2.1 Identity and Contact Information
Your name, email address, billing details, and any other information you choose to provide.
2.2 Transaction Information
Order details, purchase history, transaction confirmations, receipts, and related records.
2.3 Payment Information
Payments are processed securely by authorised third-party payment providers. We do not store full payment card details on our servers.
2.4 Steam and Trading Information
Steam username, trade URL, inventory status, delivery confirmations, and trade history necessary to complete transactions.
2.5 Technical Information
IP address, browser type and version, device identifiers, operating system, referral URLs, cookies, and similar technical data.
2.6 Communication Information
Messages sent via email, contact forms, live chat, or other customer support channels.
2.7 Verification and Compliance Information
Identity documents, proof of address, date of birth, or other data required for legal compliance, fraud prevention, or AML/KYC checks carried out by us or our authorised partners.
3. How We Collect Your Information
We collect personal data through the following means:
3.1 Information You Provide
When you register, place an order, contact support, or submit verification information.
3.2 Automatic Collection
Through cookies, log files, and analytics tools when you browse or interact with the Website.
3.3 Third-Party Sources
From payment processors, fraud-prevention providers, compliance partners, and technical service providers (such as PayPal, Stripe, and WooCommerce).
4. How We Use Your Information
We process personal data only where a lawful basis exists, including contractual necessity, legal obligations, or legitimate business interests.
Your data may be used to:
·Process and fulfil orders, including Steam-based item transfers
·Communicate with you regarding transactions, updates, and customer support
·Operate, secure, maintain, and improve the Website and services
·Detect, prevent, and investigate fraud, abuse, or unauthorised activity
·Comply with legal, regulatory, accounting, tax, and AML/CTF requirements
·Enforce our Terms and Conditions and protect our legal rights
5. Data Sharing and Disclosure
We may share personal data only where necessary and in accordance with this Policy.
5.1 Payment and Financial Partners
For payment processing, fraud detection, AML screening, and chargeback management.
5.2 Service Providers
Including hosting services, analytics platforms, communication tools, and customer support systems.
5.3 Steam / Valve
Solely to complete trade offers, verify delivery, or resolve transaction issues.
5.4 Legal and Regulatory Authorities
Where required by law, court order, or to protect our rights, users, or business interests.
We do not sell personal data. Full payment card details are never stored by AURAVAULT LTD.
6. Communications
We may use your email address to send:
·Order confirmations and trade notifications
·Security alerts and essential service updates
·Marketing communications, only where you have given consent
You may opt out of marketing emails at any time. Service-critical and transactional messages will continue where necessary.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
·Ensure proper operation and security of the Website
·Remember user preferences
·Analyse performance and improve user experience
·Support marketing and advertising activities
You can manage cookie preferences through your browser or our cookie settings. Disabling certain cookies may affect Website functionality.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described:
·Customer support communications: for the duration of the enquiry and a reasonable follow-up period
·Transaction and accounting records: up to six (6) years to meet legal and tax obligations
·AML/KYC records: at least five (5) years or longer where required by law
·Cookies and analytics data: according to their individual retention periods or until deleted
9. Your Rights (UK GDPR)
Under the UK GDPR, you have the right to:
·Access your personal data
·Correct inaccurate or incomplete information
·Request deletion of your data where legally permitted
·Restrict or object to certain processing activities
·Receive your data in a portable, machine-readable format
·Withdraw consent where processing is based on consent
·Lodge a complaint with a supervisory authority
To exercise your rights, contact: info@skinsvault.net
You may also submit a complaint to the UK Information Commissioner’s Office (ICO): https://www.ico.org.uk
We do not knowingly collect personal data from individuals under the age of 18.
10. International Data Transfers
Your personal data may be transferred outside the UK or EEA where our partners operate internationally. In such cases, appropriate safeguards are applied, including:
·Adequacy decisions
·Standard Contractual Clauses (SCCs)
·Other legally recognised data-protection mechanisms
11. Data Security and Automated Decision-Making
We apply appropriate technical and organisational measures to protect personal data, including encryption, access controls, and monitoring systems. Despite these measures, no online service can be guaranteed to be completely secure.
Certain transactions may be subject to automated fraud-prevention or risk-assessment processes. Where such automated decisions have a significant effect, you may request human review.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with a revised effective date. Continued use of the Website constitutes acceptance of the updated Policy.
13. Contact Information
For any questions regarding this Privacy Policy or the processing of your personal data, please contact:
AURAVAULT LTD
5 Merchant Square London, England, W2 1AY
United Kingdom
Email: info@skinsvault.net